Terms & Conditions

Before registering an account or placing any wager, every player is required to read and accept the full Terms and Conditions set out by CarinaBet casino. These rules govern the relationship between the player and the operator, covering everything from account registration to bonus policies and dispute resolution. Ignorance of these terms does not exempt any player from their obligations.

1. General Provisions

CarinaBet casino operates under a valid gaming licence and provides online casino and sportsbook services to eligible players in permitted jurisdictions. By accessing the platform, players confirm that:

• They are at least 18 years of age or meet the legal gambling age in their jurisdiction, whichever is higher.
• Online gambling is legal in their country or region of residence.
• They are not acting on behalf of any third party.
• They have read, understood, and agreed to all terms stated herein.

CarinaBet reserves the right to amend these terms at any time. Continued use of the platform following any amendments constitutes acceptance of the revised terms.

2. Account Registration

Each player may register only one account. Duplicate accounts will be closed, and any associated balances or winnings may be forfeited. During registration, players must provide accurate and up-to-date personal information, including:

CarinaBet reserves the right to request identity verification at any time. Failure to provide valid documentation may result in account suspension or closure.

3. Account Verification (KYC)

As part of our Know Your Customer (KYC) obligations, CarinaBet may request the following documentation before processing withdrawals or at any point during an account’s lifecycle:

• Proof of Identity: Passport, national identity card, or driver’s licence.
• Proof of Address: Utility bill or bank statement dated within the last three months.
• Proof of Payment Method: A copy of the card or screenshot of an e-wallet account.

All submitted documents are handled in accordance with the applicable data protection legislation and our Privacy Policy. Processing times may vary, but CarinaBet aims to complete standard KYC checks within 72 hours of receiving all required documents.

4. Deposits and Withdrawals

4.1 Deposits

• The minimum deposit amount is £10, unless otherwise stated in a promotional offer.
• Deposits must be made using payment methods registered in the player’s own name.
• Third-party payments are not accepted and will result in account suspension.
• CarinaBet does not charge fees on deposits, though payment providers may apply their own charges.

4.2 Withdrawals

• The minimum withdrawal amount is £20.
• Withdrawals will only be processed to the same method used for the initial deposit where possible.
• Processing times depend on the withdrawal method chosen:

• CarinaBet reserves the right to conduct additional identity checks before approving any withdrawal.
• Withdrawal requests are processed in the order they are received.

5. Bonus Terms and Wagering Requirements

All bonuses offered by CarinaBet, including the 150% Bonus on Your First Deposit Up to £2,500, are subject to the following general conditions:

• Bonuses are available to new players only, unless otherwise stated.
• Each player is entitled to claim a welcome bonus once.
• Bonus funds and any resulting winnings must meet the applicable wagering requirement before a withdrawal can be requested.
• Standard wagering requirements are 35x the combined deposit and bonus amount, unless specified otherwise in the individual promotion’s terms.
• Not all games contribute equally to wagering requirements:

• Bonus expiry is 30 days from the date of issue, unless otherwise stated.
• CarinaBet reserves the right to withdraw any bonus that has been obtained through fraudulent or abusive behaviour.
• Players found to be exploiting bonus offers systematically may have their winnings voided and accounts closed.

6. Responsible Gambling

CarinaBet is committed to promoting responsible gambling and offers a suite of tools designed to help players manage their activity:

• Deposit Limits: Daily, weekly, and monthly limits can be set upon request.
• Loss Limits: Players can cap the amount they are permitted to lose within a set timeframe.
• Session Limits: Time-based limits restrict the duration of each playing session.
• Self-Exclusion: Players may self-exclude for a minimum period of six months, during which account access is blocked.
• Reality Checks: Optional reminders that notify players of the time elapsed during a session.

Players wishing to apply any of these tools should contact the customer support team. CarinaBet also encourages players to seek help from independent organisations such as GamCare and BeGambleAware.

7. Prohibited Activities

The following activities are strictly forbidden and will result in immediate account termination:

• Using automated bots, scripts, or any software to gain an unfair advantage.
• Colluding with other players on any game.
• Exploiting software bugs or glitches for financial gain without reporting them.
• Engaging in any form of money laundering or fraudulent activity.
• Providing false information during registration or verification.
• Opening multiple accounts to claim bonuses more than once.

Any winnings generated through prohibited activity will be forfeited, and CarinaBet reserves the right to report such activity to the relevant regulatory authorities.

8. Intellectual Property

All content on the CarinaBet platform, including graphics, text, software, logos, and game assets, is the intellectual property of CarinaBet or its respective licensors. Players are not permitted to reproduce, distribute, or create derivative works from any element of the platform without prior written consent from CarinaBet.

9. Limitation of Liability

CarinaBet provides its services on an “as is” basis and does not guarantee uninterrupted access at all times. CarinaBet shall not be held liable for:

• Technical failures, server outages, or interruptions beyond its reasonable control.
• Loss of profits or revenue resulting from account suspension.
• Actions of third-party payment processors.
• Errors in game outcomes caused by verifiable software malfunction.

In the event of a disputed outcome caused by a technical error, CarinaBet’s decision, reached after a thorough investigation, will be final.

10. Dispute Resolution

Players who wish to raise a complaint should follow this procedure:

1. Contact CarinaBet customer support via live chat or email with full details of the dispute.
2. Allow up to 14 business days for the support team to investigate and respond.
3. If unsatisfied with the resolution, escalate the matter to CarinaBet’s compliance department.
4. As a final step, disputes may be referred to the relevant independent adjudication body as specified by CarinaBet’s licensing authority.

All communications regarding disputes must be conducted in a respectful manner. Abusive or threatening behaviour toward staff will result in account suspension.

11. Governing Law

These Terms and Conditions are governed by the laws of the jurisdiction under which CarinaBet holds its gaming licence. Any legal proceedings arising from these terms shall be subject to the exclusive jurisdiction of the courts in that territory.

12. Privacy and Data Protection

CarinaBet collects and processes personal data strictly in accordance with its Privacy Policy and applicable data protection legislation, including GDPR where relevant. Player data is never sold to third parties and is used solely for the purposes of account management, regulatory compliance, and the provision of services.

By continuing to use CarinaBet’s platform, players confirm their acceptance of all terms outlined above. Players who do not agree with any part of these terms must discontinue use of the platform immediately. For questions or clarifications, please contact our customer support team, available around the clock via live chat and email.